Frequently Asked Questions

Orders & Shipping

Where do you ship?

Currently we are only servicing the Philippines through our online shop. We can also do pickups at designated locations as well as during events and conventions where we have a booth.

We’ll open international shipping soon!

What are your payment options?

You can pay via bank deposit to BPI or BDO. Bank details are provided upon submitting your order. Please provide a photo or screenshot of your transfer or deposit receipt to facilitate processing of your order.

We’ll have more payment options available soon!

When will I receive my order?

Once payment has been confirmed, order processing for most in-stock items usually take 1-2 days. Shipping is 2-3 days within Metro Manila. We will send you the shipping details once the order has shipped.

If you purchased a pre-order item, we will get in touch with you regarding availability. These are our standard processing times for pre-orders of our notebooks:

Character folio1-5 business days
Character tome3-7 business days
Terrain coaster5-10 business days

Orders received on weekends and public holidays will be processed on the next business day.

Do you accept bulk or customized orders?

We do accept wholesale orders for many of our products for authorized retailers, and our Character Tomes are all made to order!

Can I change my order after it’s been placed?

If you find that you have made an error in your order, please notify us immediately using any one of our contact channels. If your order has not yet been processed, we may be able to correct it. However, if the merchandise has already been shipped or crafted, we will be unable to modify your order.

About our Gaming Notebooks

What kind of paper do you use for the notebooks?

Check out the product specifications for specific paper materials, but we focus on acid-free calligraphy- and fountain-pen-friendly paper. Most of our covers are made with similarly acid-free book paper. We take our paper seriously!

How well does the paper stand up to erasures?

As long as you use non-abrasive erasers, the paper should stand up very well against multiple erasures, albeit with some residual staining in some cases.

About our Terrain Coasters

What are the dimensions of your coasters?

Each coaster is 4 x 4 inches, and 1/4 inch thick.

Can I write on the coasters with my marker?

You can, but unfortunately the ink won’t wipe or wash off!

Can I wash the coasters?

Yes, you can wash them with water and mild soap, then hang them out to dry.

Miscellaneous

Who can I contact to invite you to our event/bazaar/convention?

Check out our current contact information here.

Do you have a physical shop?

No, but we show up periodically in events and fairs around the metro and sometimes beyond! Follow us on Instagram, Facebook, or Twitter to keep updated regarding our whereabouts and snagging your goods sans shipping rates. You can also sign up for our newsletter below to stay informed!